But if needed, the buyer has the right to return the goods within 14 days after receiving the package and including the original invoice and unworn item with all tags.
The buyer has the right to return the goods within 14 days after receiving an item and including the original invoice and unworn item with all tags.
If you would like to return an item, please inform us in writing within 14 days by sending an e-mail at: firstname.lastname@example.org.
The buyer must return the items unused, undamaged and quantitatively unchanged in the original packaging and tags and with an enclosed copy of the original invoice within 14 days to the address:
Rua Conselheiro Saraiva 655, Andar 1
Santana, São Paulo,
with the heading "RETURN to Online Store SORTE."
There is a return address for customers from the USA. Please, enter in contact for more details.
The buyer shall also provide to the company his bank account for reimbursement of a payment or refunding the purchase price. The company shall reimburse the payment or refund the purchase price as soon as the package received, but not later than 14 days after the receipt of goods and a written notice of withdrawal from the contract are received.
The shipping costs of returning the goods shall be covered by the buyer.
The products made to measure, with printing, embroidery or any other repairs made according to the wishes of the buyer cannot be returned or exchanged.